Terms & Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.  If you are not sure about anything, just phone us on  01386 881696.  

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Application

1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Catering Equipment Now Limited a company registered in England and Wales under number 03263793 whose registered office is at 20-22 Wenlock Road,   London, N1 7GU and whose trading address is Unit 2, The Old Poultry Farm, Ashton Road, Beckford, Tewkesbury, Gl20 7AU   with  email address info@cenlimited.co.uk;   telephone number 01386881696; (the Supplier or us or we).

2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.  By ordering any of the Services, you agree to be bound by these Terms and Conditions.  You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

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Interpretation

3. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

4. Contract means the legally-binding agreement between you and us for the supply of the Goods;

5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;

6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;

8. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;

9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

10. Website means our website cenlimited.co.uk on which the Goods are advertised.

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Goods

11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

12. The Equipment is sold “as seen”. We make no representations and gives no warranties as to the quality, condition, state or description of the Equipment, or its fitness or suitability for any purpose. All implied statutory or common law terms, conditions and warranties as to the Equipment are excluded to the fullest extent permitted by law.

13. All Goods which appear on the Website are subject to availability.

14. You have the opportunity to view and inspect the equipment prior to purchase and all goods are tested within the 6 months prior to delivery.

15. All goods come with a 30 day parts only warranty. Damage from negligence or failure of the customer to use the goods for their intended purpose is not covered by the warranty

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Personal information and Registration

16. When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.

17. We retain and use all information strictly under the Privacy Policy.

18. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

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Basis of Sale

19. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

20. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

21. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

22. Any delivery quotation is valid for a maximum period of  7  days  from its date, unless we expressly withdraw it at an earlier time.

23. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

24. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

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Price and Payment

25. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

26. Prices and charges include VAT at the rate applicable at the time of the Order.

27. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

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Delivery

28. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

29. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

a.   we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

b.   after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

30. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.                   

31. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot reject the Order for some of those Goods without also rejecting the Order for the rest of them.

32. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

33. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

34. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

35. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, examine the Goods before accepting them.

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Installation & Warranty

36. We accept no responsibility for installation of appliances, and all machines must be fitted by a fully qualified engineer.

37. Damages caused by failure to correctly fit the equipment is not covered by our warranty.

38. The warranty period (3months) commences from the date of the invoice unless otherwise agreed. Incorrect or dishonest information included in the invoice will invalidate your warranty. If the equipment does not meet legal connection requirements, your warranty will be terminated.

39. Warranty is contingent upon your equipment being installed and in operation within 24 hours of delivery. This is to safe guard the company against improper storage or mishandling.

40. The Company will be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, faults caused by scale or calcium build up, failure to follow the Company’s instructions (weather oral or in writing), misuse or alteration or repair of the goods without the company’s approval.

41. The warranty does not cover second hand taps, faucets, pre rinse sprays and consumable parts such as door seals, washers, gaiters or any other perishable parts.

42. All required parts covered by the warranty must be supplied by Catering Equipment Now Limited. Any parts fitted without our approval will be in breach of the warranty.

43. Warranty claims must be made in writing (which may include email) before any action will be taken by the Company.

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Risk and Title

44. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

45. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

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Claims & Returns

46. All goods must be inspected by you upon delivery. As claim which is based on any defect in the quality or condition of the goods or their failure to correspond with specification or damage caused before delivery to you must (whether or not delivery is refused by you) be notified to the Company within 24 Hours from the date of the delivery (or where the defect or failure or damage was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure or damage. Such notice must include full details of the goods to which the claim related, the defect failure or damage and cause (if known). If delivery is not refused, and you do not notify the Company in accordance with this clause, you will be deemed to have accepted the goods and will not be entitled to reject them and will be bound to pay full price as if the goods has been delivered in accordance with the contract and the Company will have no liability for such defect or failure or damage. 

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Successors and our sub-contractors

47. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

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Circumstances beyond the control of either party

48. In the event of any failure by a party because of something beyond its reasonable control:

a.   the party will advise the other party as soon as reasonably practicable; and

b.   the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid.

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Privacy

49. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

50. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (cenlimited.co.uk/privacypolicy) and cookies policy (cenlimited.co.uk/privacypolicy).

51. For the purposes of these Terms and Conditions:

a.   'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

b.   'GDPR' means the UK General Data Protection Regulation.

c.   'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

52. We are a Data Controller of the Personal Data we Process in providing Goods to you.

53. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

a.   before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

b.   we will only Process Personal Data for the purposes identified;

c.   we will respect your rights in relation to your Personal Data; and

d.   we will implement technical and organisational measures to ensure your Personal Data is secure.

54. For any enquiries or complaints regarding data privacy, you can e-mail: info@cenlimited.co.uk.

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Excluding liability

55. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

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Governing law, jurisdiction and complaints

56. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

57. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

58. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 7 working days..

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